We are seeking a Product Pre-Sales Engineer to join our team to contribute to our presale function success. The ideal candidate is excited about working in a data-driven environment with strategic, high-growth accounts who has a passion for AI, Digital and Analytics.

Requirements

Bachelor’s degree in a related technology field. MBA Preferred.
At least 7+ years of experience in hands-on practical technical experience in (solutions engineering, solution/ sales architecture, and/or data) that was engaged in planning, executing, and managing of complex software sales.
7+ years of consulting or customer engagement experience
5+ years of contact center experience
Successful track record in best-of-class solutions with a portfolio of strong work examples

Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills
Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients
Knowledge of chatbot, automation, virtual agent and/or conversational AI solutions.

Familiarity with knowledge management, asynchronous messaging, and analytics solutions
Experience with Enterprise SaaS applications, architecture, APIs and integrations
Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc.
Ability to manage deliverables across multiple projects and meet tight deadlines.
Build internal relationships within CX sales and other areas to evangelize the Customer Service Automation solutions.