Senior Account Manager

As a Senior Account Manager, you will support the Account Director with client relationships and day-to-day management of workflows, overseeing all aspects of work, ensuring quality output and growth for the agency and client relationship.

Requirements

• Operate as a main point of contact for matters specific to the client
• Build and maintain trusted relationship with customers and key stakeholders
• Continuously optimize workflows and processes and uphold energetic environment
• Ensure timely and successful delivery of projects and greater solutions according to customer needs and objectives
• Oversee all marketing, production, and design including Retail, POS, Digital, Video, Social, Outdoor, and internal needs when needed
• Coordinate and contribute to strategic portion of projects including brainstorming sessions and preparation of presentation decks
• Communicate clearly the progress of monthly/quarterly initiatives to management
• Identify and grow opportunities within territory and collaborate with management to ensure growth attainment
• Contribute to proposal development to expand our client engagement by supporting additional lines of business
• Contribute to quarterly or yearly business review materials and meetings
• Build client relationships and support internal team both on and off-site
• Demonstrate a strategic vs executional approach to project management ensuring client’s business objectives are met
• Lead project kick-offs, brainstorming sessions, and client meetings with confidence and authority, ensuring smooth project workflow in conjunction with internal team members and client
• Write briefs in conjunction with the client and/or creative team, align on design objectives and design intent. Ensure the designs presented align with the approved briefs
• Provide strategic direction/rationale and quality check on all design work to ensure high standards are met, error-free
• Liaise with client and team to resolve client issues and project related concerns
• Develop proposals to support large/complex projects or account growth
• Provide estimates based on client brief, adjust estimate based on project scope change and ensure invoicing is done in a timely manner
• Oversee project budgets, ensuring accurate forecasting, tracking, and reporting of expenses.
• Manage scope changes, ensuring proper approvals and communication with clients.
• Support the Account Director in preparing forecasts, account profitability reports and financial summaries.
• Demonstrate understanding of client’s brands and how each projects’ objectives fit into the overall brand strategy
• Demonstrate understanding of agency design and brand building tools
• Act as first point of escalation for any new opportunities or issue trouble-shooting
• Provide internal leadership to account management team around pricing, project structure, agency processes, internal/client communications and account updates
• Acts as SME on client updates, opportunities, processes and brings these back to internal teams
• Has positive attitude and works well as part of a team (in harmony with clients and all on-site and off-site studio members)
• Embraces company culture with respect to people, clients and project management
• Participates in and supports agency business objectives appropriate to role (quality objectives, business goals, company policies)
• Shows commitment to meeting high standards of creativity, quality, client service and deadline requirements
• Adapts well to change, is proactive, agile, and highly engaged

Benefits

• Health care plans with prescription drug coverage
• Dental plan
• Vision plan
• Basic and supplemental life insurance
• Flexible spending account for medical and dependent care expenses or a health savings account
• Short/long term disability
• 401(k) Savings Plan