Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Requirements
- Customer Onboarding & Adoption: Guiding new customers through implementation, training, and setting them up for success to accelerate time-to-value.
- Relationship Management: Serving as the primary point of contact, building trusted advisor relationships with stakeholders to drive retention.
- Performance Monitoring: Tracking client health metrics and KPIs, utilizing data to identify at-risk accounts and proactively mitigating churn.
- Strategic Advisory: Conducting business reviews to align product usage with client goals and recommending improvements.
- Upselling & Advocacy: Identifying opportunities for expansion (upsells/cross-sells) and nurturing customers to become advocates (references, case studies).
- Internal Advocacy: Serving as the “voice of the customer” to provide product teams with feedback on improvements.
Benefits
- Employee Share Purchase Program
- 401(k) contributions and employer match
- Medical, dental and vision insurance
- Paid time off and sick leave
- Tuition reimbursement
- Flexible spending accounts
- Life insurance
- Disability coverage
- Commuter subsidy
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