Product Operations Specialist (Service Delivery)

The Product Operations Specialist for Service Delivery Mgmt Lead is responsible for delivering and managing operational aspects of HSS services and SG-TechStack products, driving HSS success from implementation to ongoing support.

Requirements

• Working experience in operating Managed Services for infrastructure (on-premise/Cloud)
• 3 to 5 years working experience in BAU operations management including routine maintenance, monitoring, change management, and operational support activities
• Working experience in leading and managing technical teams, eg. field engineers
• Working experience with managed services delivery models, governance frameworks, and operational excellence methodologies
• Understanding of managed services commercial models, SLA structures, and performance measurement frameworks

Benefits

• Flexible work arrangements
• Holistic and market-competitive suite of perks

Tagged as: Change Management