The Senior/Principal Manager, Customer Experience (CXDO) role is responsible for driving a transformative omni-channel service delivery strategy for SkillsFuture Singapore (SSG) and Workforce Singapore (WSG). The role will shape the future of citizen-centric service delivery across multiple service channels, including traditional inbound calls and emerging channels of live chat, chatbot, and call-me-back appointments.
Requirements
- Strategic planning and omni-channel operations management
- Technology innovation and digital service enhancement
- Quality assurance, performance management, and continuous improvement
- Knowledge management, capability development, and stakeholder engagement
Benefits
- 1-year contract with potential for a 1-year extension and consideration for permanent tenure thereafter
To apply for this job please visit sggovterp.wd102.myworkdayjobs.com.
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