Scaled Customer Success Manager

The Scaled Customer Success Manager will manage a portfolio of 1,200+ early-stage customers, supporting retention, engagement, and long-term customer success at scale. The role involves shaping Pulley’s next-generation success programs, driving product adoption and engagement, and improving efficiency through systems. The ideal candidate has 1-3 years of experience in Customer Success, scaled/tech-touch CS, or lifecycle/engagement roles, and is comfortable working across a high volume of accounts.

Requirements

• Experience in Customer Success, scaled/tech-touch CS, or lifecycle/engagement roles
• Exposure to building or contributing to a scaled, 0→1 success motion
• Experience managing a book of business and staying organized across a high volume of accounts
• Familiarity with programs or workflows designed to support high-velocity, early-stage or SMB customers
• Comfortable learning and working within CS tools, lifecycle platforms, and customer analytics
• Excellent written and verbal communication
• Able to take a project or program from idea to execution with guidance, and iterate based on feedback
• Comfortable working with data to track progress and spot trends
• Analytical mindset, with experience measuring and improving adoption and engagement

Benefits

• Competitive salary
• Equity
• Medical, Dental, and Vision insurance
• Unlimited PTO + Winter holiday break
• Parental leave
• Generous stipends for WFH, learning, wellness, and AI tools
• 401(k) match (US) / Pension match (Canada)