Sales Operations & Customer Support Specialist

Job Title

• SARASOTA or TAMPA FLORIDA RESIDENT

Join Our Winning Team at QnA Tech as a Sales Operations & Customer Support Specialist

About QnA Tech:

QnA Tech is a trusted partner for businesses and organizations across the public and private sectors, guiding them through seamless and effective digital transformations. From initial design to ongoing maintenance, our team of IT experts leverages deep technical knowledge and strategic partnerships to solve today’s and tomorrow’s data center challenges. We foster a collaborative and growth-oriented environment where dedicated individuals can make a real impact.

The Opportunity:

Are you a highly organized, proactive, and customer-focused individual who thrives in a fast-paced technology environment? Do you enjoy being the go-to person who keeps things running smoothly and ensures customer satisfaction? If so, we have an exciting opportunity for you to join our team as a Sales Operations & Customer Support Specialist. In this crucial role, you will be the backbone of our sales efforts, providing essential support to the sales team and delivering exceptional service to our valued customers.

What You’ll Do:

As a Sales Operations & Customer Support Specialist, you will play a key role in ensuring the efficiency and effectiveness of our sales processes and the satisfaction of our customers. Your responsibilities will include:

• Sales Support Powerhouse: Generating accurate and timely sales quotes and meticulously maintaining our Pipedrive CRM system to keep everything organized.
• Customer Champion: Professionally and efficiently handling incoming phone calls and emails from customers, addressing their inquiries about order fulfillment, providing timely updates, and proactively resolving any issues.
• Logistics Guru: Seamlessly managing tracking information, coordinating logistics arrangements, and expertly handling escalations and RMAs (Returns Merchandise Authorizations).
• Proactive Problem Solver: Anticipating potential challenges, effectively prioritizing tasks, and proactively identifying solutions to ensure smooth operations.
• Order Management Expert: Processing all customer orders with a keen eye for detail and a commitment to accuracy and timeliness.
• Data Integrity Guardian: Maintaining the accuracy and integrity of customer and distributor data within Pipedrive, acting upon exception reports to ensure data quality.
• Project Contributor: Taking ownership of assigned project tasks and assignments from sales management, contributing to the overall success of the sales team.

What You’ll Bring:

• Professional Communication Skills: Excellent phone etiquette and a clear, professional written communication style.
• Exceptional Organizational Skills: Proven ability to effectively multi-task, prioritize workload, and maintain composure under pressure in a dynamic environment.
• Customer-Centric Mindset: A genuine dedication to providing excellent customer service with quick, helpful, and professional responses.
• Technical Proficiency: Strong working knowledge of Microsoft Excel and Google Workspace. Experience with Pipedrive or other CRM systems is highly preferred.
• Proactive and Resourceful Approach: A “hands-on” mentality with the initiative to identify and solve problems independently and as part of a team.
• Team Player Mentality: A highly motivated individual with a strong initiative and a desire to contribute to the team’s achievements.
• Problem-Solving Prowess: Demonstrated ability to effectively handle workplace challenges, including anticipating, preventing, identifying, and implementing solutions.
• Ability to thrive in a fast-paced, technology-driven, and service-oriented setting.

Why Join QnA Tech?

At QnA Tech, you’ll be more than just an employee – you’ll be a valued member of a supportive and winning team. We offer:

• A dynamic and engaging work environment focused on innovation and growth.
• The opportunity to work with cutting-edge technologies and contribute to meaningful digital transformation projects.
• A collaborative culture where your contributions are recognized and valued.
• Opportunities for professional development and growth within the company.
• Competitive salary, health insurance, paid time off, opportunities for training, etc.]
• The chance to be part of a company that is making a real difference for its clients.

Job Type: Full-time

Pay: $40,000.00 – $60,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: Remote