Customer Success Manager

Quantive Signals (formerly Cliff.ai)  is seeking an incredible Customer success manager with 0-1 year of work experience to join the team.

About Us

Quantive Signals (formerly Cliff.ai) is the world’s leading business observability platform. It is a complete paradigm shift in the way companies monitor their business processes.

We are a small team – based across London and Indore – with a big vision and are growing rapidly. We’re a Techstars company, and are backed by some of London’s biggest VCs. We have been awarded UK’s ‘Startup of the Year’ and also featured by Forbes as a startup ‘set to blaze a trail’.

Quantive Signals (formerly Cliff.ai) recently got acquired by Quantive (formerly Gtmhub)– the world’s best business orchestration platform, powered by the proven OKR methodology. They support over 500,000 users across 75 countries and 1,000+ organizations including Red Hat, Adobe, Societe Generale, and TomTom.

Requirements

The role

• Developing and running a detailed project plan to track account management progress.
• Helping build customer success processes and playbooks.
• Managing the relationship with the client and all stakeholders.
• Ensuring the customer is able to get the value from the Greendeck platform.
• Empathizing with every aspect of the customer experience, putting customers’ needs first.
• Onboarding new customers and conveying platform functionality and periodic changes/feature updates.
• Ensuring timely delivery to customers and no customer churn.

We are looking for

A candidate who can:

• Quickly respond to and resolve customer queries.
• Translate customer’s business requirements into technical requirements.
• Coordinate effectively with the engineering and product team.
• Proactively monitor analytics around customer metrics.
• Work with customer teams to build and enhance their Greendeck knowledge base.
• Help customers with identifying and defining use cases for Greendeck products and its features.
• (bonus) Has experience working in B2B Enterprise Software and SaaS.

Skills Required

• Strong communication, written, verbal and presentation skills (since it is a customer facing role).
• Willingness to take initiative and tackle things on your own.
• Able to identify product expansion/up-sell opportunities.
• Develop and nurture customers to become strong advocates on behalf of Greendeck.

What you can expect

• Attractive pay and bonus scheme.
• Lunch is on us!
• Quarterly bonus opportunities (up to 25%)
• Employer-covered supplementary medical insurance
• Access to 5,000+ Udemy courses for ongoing learning and development
• Stock option opportunities
• MAC or PC of your choice
• Flexible working hours and leave policy.
• A truly flexible, trust-based, performance-driven work culture.
• A young and passionate team building elegant products with intricate technology for the future of retail and e-commerce. Our average age is below 25!
• The chance to make a huge difference to the success of a world-class SaaS product and the opportunity to make an impact.

It’s important to us

• That you relocate to Indore.