Senior Customer Success Manager – SaaS (m/f/x)

As a Senior Customer Success Manager – SaaS (m/f/x), you are responsible for ensuring that all customers using Rail-Flow’s Software-as-a-Service solutions realize the maximum possible value from our products.

Requirements

• Continuously monitor and analyze product usage across all SaaS customers
• Systematically identify deviations from expected usage or value realization
• Proactively approach customers with usage or value gaps
• Design and deliver targeted enablement measures
• Take strategic ownership of key enterprise customers
• Act as the central feedback interface between customers and Product/Engineering
• Own customer health and renewal readiness
• Work closely with Sales, Product, Engineering, and Support
• Ensure transparency and consistency through HubSpot CRM

Benefits

• Hybrid working options
• Budget for your professional development
• High-quality IT equipment of your choice
• Various team events