Customer Success Manager, Retention

Realtor.com is a leading real estate tech company looking for a Customer Success Manager, Retention to join their team in Scottsdale, AZ. The successful candidate will be responsible for managing customer relationships, resolving retention issues, and meeting or exceeding minimum retention goals.

Requirements

• 3+ years of related experience with a focus on customer retention strategies
• Thorough knowledge of a consultative or solutions-based sales process
• Familiarity with the real-estate landscape and advertising products and services
• Familiarity with Salesforce preferred
• Knowledge of Excel and Microsoft Outlook required

Benefits

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location