Customer Success Manager – Reston Office hybrid OR West Coast, USA Remote

We are looking for a Customer Success Manager to join our fast-growing team. This role involves building relationships with clients, ensuring a seamless transition from sales to customer success, and taking ownership of retention and revenue growth targets.

Requirements

• Min 2 years experience in a similar role B2B
• Good understanding of websites and familiarity with different platforms such as HTML and WordPress
• Excellent time management and prioritization skills
• Confident communication and interpersonal skills
• Ability to work independently and thrive in a process-driven team environment
• Knowledge of Accessibility, Diversity, Inclusion, and the Digital World
• Experience working in SAAS/Tech start-up is highly desirable

Benefits

• Paid vacation including Federal Holidays
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance