Senior Customer Success Manager | Bankrate

We’re looking for a Senior Customer Success Manager to manage a portfolio of relationships across mortgage lenders, shaping strategies, analyzing performance, and driving initiatives that create real business impact.

Requirements

• 3-5+ years of experience in Customer Success, Partner Management, Account Management, Strategy, or Consulting
• Analytical and curious, with strong analytical skills and experience using CRM tools (Salesforce, Gainsight, ChurnZero)
• Experience within Financial Services (Lending, Fintech, BaaS) a plus
• Entrepreneurial mindset and ability to manage customer relationships through performance analysis and outcome-based decision-making

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO)

Tagged as: ChurnZero, Data Analysis, Gainsight, Salesforce