Product Operations Manager

RemotePass is revolutionizing the way businesses hire, manage, and pay global teams. As the Product Operations Manager, you will design, build, and enforce AI-powered internal systems that replace manual, ad-hoc work with structured, automated workflows across the company.

Requirements

• Embed with teams across the company (Employee Experience, Payroll, Finance, Legal, Client Success) to understand operational processes and pain points
• Map complex, critical processes with many dependencies end-to-end, documenting handoffs, SLAs, edge cases, and failure points across multiple teams and external partners
• Identify which tasks should be automated, removed, or improved, and determine the right approach for each (AI agent, integration, template, or manual)
• Build on and maintain our existing in-house Ops platform, adding automations, and new workflows using AI coding assistants (ex. Claude), no-code builders (Retool, Bubble), and automation platforms (Zapier, n8n)
• Design and configure workflow templates, ticket templates, and agent prompts per country and process type
• Write specs for engineering only when backend work is needed (API endpoints, database changes, infrastructure)
• Own the internal tools product roadmap and prioritize based on operational impact: ticket volume reduction, time saved per process, and error rates
• Monitor live automations and agents, iterate on their logic and prompts based on real performance data

Benefits

• Paid Time Off (PTO)
• Premium health insurance
• Opportunities for professional growth and development
• Dynamic and collaborative work environment
• Work from anywhere

Tagged as: Project Management