Marketing Operations Manager

On Site Full TimeToronto, CanadaResolver

Resolver operates as a hybrid workforce. For this particular role, it would be great if you could come and hang out in real life once a week at our Toronto office!

Resolver is looking for a Marketing Operations Manager. As Marketing Operations Manager, you will set the strategy for how Resolver’s sales development and marketing systems track and route leads. You’ll have a close eye on the team’s current projects —and a strong say in what gets top billing when prioritizing requests.

Where necessary, you will spend time in the trenches to help alleviate bottlenecks. At the same time, you’ll be thinking ahead —both to medium-term projects and to long-term strategy. You will work closely with stakeholders across Resolver to collect feedback —must-haves, recommendations, pain points, hopes and dreams —to make sure our processes are optimized to move the needle on our key metrics.

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work eight years in a row!

What you’ll be doing:

Project Management (30%):

Measure of success: Tasks completed on time. Reduced platform errors. Total number of high-quality leads processed/routed

  • Own the schedule for the operations team, determine bandwidth,set/enforce deadlines, flag when we need to adjust timelines.
  • Work closely with Demand Generation and Sales Development teamsto determinelong-term priorities. Ensure that operations are allaligned with KRs
  • Develop detailed plans/timelines tosupport key initiatives fromDemand Generation and Sales Development teams. Determinesuccess metricsandmonitor them as projects progress
  • Monitor usage in Salesforce, Marketo, Outreach.io, Chilipiper etc.to ensure our processes are delivering the desired outcomes for internal teams

Operations (25%):

Measures of success:Tasks completed on time, total number of opportunities from marketing campaigns

  • As needed, assist with development and deployment of emailcampaigns using our marketing automation platform (Marketo).
  • Build programs to route and assign leads from Marketing campaigns(e.g.events, webinars, account-based marketing campaigns)
  • Monitor and troubleshoot programs to ensure prospects are assignedand tracked properly.

Team Management (25%):

Measures of success:Marketing efforts result in achievement of targets. Team works within established processes. Clear communication of progress within the Marketing team and to external stakeholders

  • Mentor and coach a team of twoto helpachieve KRs and personalperformance objectives
  • Partner with the Talent team on hiring decisions as an active part ofthe hiring process
  • On-board new team members to maximizetime-to-productivity
  • Manage, evaluate and adjusts strategy to meet business goals

Marketing Strategy (20%):

Measures of Success:Opportunities generated. Total number of high-quality leads processed/routed

  • Utilize marketing results to make recommendations to campaignstrategies and tactics that achieve departmental goals.
  • Generate and implement test strategies, including A/B multi-varianttesting.
  • Champion marketing insights and customer-centric thinking.

What you will bring:

  • 5+ years of experience in marketing automation/marketing operations roles
  • 1+ years formalized coaching experience
  • Knowledge of contact management, data management and email marketing best practices
  • Technical savvy with strong communications and problem-solvingabilities.
  • Experience withmarketing channel & campaign reporting, planningand analysis
  • Strong attention to detail, excellent organization skills, ability to manage multiple projects and responsibilities.
  • Strong written and verbal communication skills.

What we’ll give you in return

Resolver is one of Canada’s Great Workplaces. Culture isn’t just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us.

We have a comprehensive rewards package to show our team our appreciation for everything they do:

  • Health and Wellness Benefits:100% paid by us for health, dental & vision from day one.
  • Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
  • Vacation: it’s open, which means we don’t worry about an accrual clock.On average, we see most folks enjoying between 3-4 weeks off a year.
  • Parental leave: Best-in-class top-up for new parents – 100% for 15 weeks new parents and a bonus 5 weeks for birth mothers.
  • RRSP: Matching up to 2.5%
  • Flexibility & trust: While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
  • In the Office: You will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials too, including the folks who are remote!

Interested? If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling. We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected].

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