Rethink is seeking a Customer Success Manager to drive customer retention and account growth with small and mid-sized behavioral health practices focused on ABA treatment. The ideal candidate will have experience in ABA medical billing and operations, and be comfortable learning new technologies.
Requirements
- Meet and proactively drive to exceed quarterly and annual retention targets.
- Identify account growth opportunities and work closely with practice owners to showcase how Rethink’s solution can support clinical and business needs.
- Develop and maintain an exceptional knowledge of Rethink’s behavioral health solution and RCM services.
- Oversee account metrics to anticipate customer issues and concerns.
- Drive to close upsell/cross-sell opportunities by demonstrating understanding of current and long-term customer needs.
- Resolve customer issues in an efficient and practical manner.
- Serve as a customer advocate internally to ensure support tickets are being addressed quickly.
- Collaborate with the product team on identifying future product development priorities to drive account growth.
- Manage customer satisfaction surveys and responses.
- Complete and submit required reports such as forecasts, activity reports, and expense reports on a timely basis.
- Enter and maintain data accurately into Salesforce.com including meetings, contacts, updates and forecasts.
- Use Teams to conduct effective online meetings.
Benefits
- Generous health, dental & vision benefits package
- Paid time off
- 11 Paid Holidays
- 401k + matching
- Parental leave
- Professional development assistance
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