Sales Operations Specialist

ABOUT RHYTHM HEALTHCARE LLC:

Rhythm Healthcare is a leading provider of Respiratory, DME and HME products in the medical equipment manufacturing industry. We exist to bring comfort, safety, independence and hope to people that connect with our brand. We are committed to ensuring that every customer feels valued and cared for. 

As we continue to grow, we’re committed to offering exceptional work experience for our employees with numerous opportunities for development and advancement. If you believe in our core values of Emotional Intelligence, Grit, Growth Mindset and Sincerity, we want you on our team. Our employees are our greatest asset, and this includes people like you! Apply today and join the Rhythm family. To learn more about us, visit our website at www.rhythmhc.com.

Job Description:

We are hiring a Sales Operations Specialist who is responsible for providing analytical, operational, and strategic support to Rhythm Healthcare’s commercial leadership team. This role acts as a trusted advisor, identifying sales trends, uncovering insights, and helping standardize core sales operations practices.

By monitoring expenses, pricing, commissions, and forecasting processes, the Sales Operations Specialist ensures that Rhythm’s commercial team is equipped with the tools and visibility needed to make informed decisions, drive growth, and maintain operational excellence.

To be successful in this role, you must bring strong analytical skills, attention to detail, and the ability to translate data into actionable recommendations. This role requires both independence and collaboration—balancing tactical execution with a strategic perspective to support leadership priorities.

Key Responsibilities:

• Monitor and provide appropriate reporting regarding travel and entertainment (T&E) expenses of the commercial sales team to ensure compliance with company policy and budget.  
• Monitor, review, and provide appropriate reporting on adherence to pricing guidelines to help maintain profitability and consistency across the sales organization.  
• Oversee the sales sample process, including distribution, usage tracking, returns, and monthly inventory audits.
• Maintain accurate demo and sample inventory records, ensuring accountability and proper documentation.
• Working in conjunction with the finance team and commercial sales leadership prepare monthly and quarterly commission payments accurately and on time, aligned with sales compensation plans.
• Generate, distribute, and analyze recurring sales reports as requested, delivering actionable insights to leadership.
• Partner with Sales and Supply Chain to develop accurate forecasts at product, customer, and regional levels.
• Monitor sales trends and pipeline activity to improve forecast accuracy and align production planning with demand.
• Provide leadership with visibility on forecast risks, potential shortages, or surpluses.
• Act as a liaison between Sales, Finance, and Operations to balance customer needs with inventory availability.
• Support ad-hoc analysis requests on sales performance, pricing, margin, and productivity.
• Partner with Sales Leadership to improve processes, identify bottlenecks, and implement best practices.
• Ensure CRM data integrity and align reporting with business needs.
• Develop, document and maintain standard operating procedures (SOPs) for pricing, sales policies, and sample inventory.

Additional Responsibilities:

• Provide feedback to leadership on unmet customer needs, competitive threats, and potential product or process improvements.
• Analyze and create reports as required
• Maintain a professional presence and represent Rhythm Healthcare’s Core Values of EQ, Grit, Growth Mindset, and Sincerity.

Competencies:

• Strong analytical and problem-solving skills with a keen eye for detail.
• Ability to interpret complex data and communicate insights clearly to leadership.
• Excellent organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel, PowerPoint, and CRM systems (NetSuite preferred).
• Strong interpersonal and communication skills to collaborate across departments.
• Self-motivated, accountable, and able to operate with a balance of independence and teamwork.
• A mindset of continuous improvement, seeking ways to standardize and optimize sales operations.

Education and Experience:

• Bachelor’s degree preferred and/or
• 3+ years of B2B sales operations, finance, analytics, or related commercial support roles
• Prior experience in healthcare, medical devices, or DME strongly preferred, but not required
• Demonstrated experience with analytics, forecasting. And reporting
• Track record of improving operational processes and delivering insights that drive commercial results.

Requirements:

• Full-time, office based or hybrid role with occasional travel for meetings and training
• Ability to work under tight deadlines while maintaining accuracy and attention to detail
• Commitment to representing Rhythm Healthcare Core Values of EQ, Grit, Growth Mindset, and Sincerity

What We Offer:

• Competitive salary and performance-based incentives, with an annual base compensation range of $85k – $95k
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• Comprehensive benefits package with Unlimited PTO.