Senior Staff Project Lead, Customer Experience

Hybrid Full TimeNew York, New York, United StatesRidgeline

Are you a proven project leader energized by the challenge of transforming legacy processes in the investment management space? Do you enjoy aligning cross-functional teams around ambitious goals and seeing complex enterprise software implementations through to a successful go-live? Are you an organized, strategic communicator who thrives at the intersection of customer engagement, operational excellence, and technical execution? If so, we invite you to be a part of our innovative team.

Requirements

  • Lead end-to-end customer implementations of Ridgeline’s enterprise platform with confidence and accountability
  • Define project scope, allocate resources, and develop execution plans that align with customer goals and Ridgeline’s standards
  • Establish and maintain strong communication with customer stakeholders, ensuring alignment and transparency throughout the project lifecycle
  • Identify, assess, and mitigate risks while fostering a problem-solving culture across cross-functional teams
  • Manage project budgets and schedules with precision, balancing efficiency and adaptability
  • Contribute to a collaborative team environment by leading with resilience, positivity, and a commitment to outcomes
  • Build trusted relationships with both internal and external partners, influencing through clarity and integrity
  • Take ownership of critical project tasks, stepping in hands-on when necessary to ensure delivery excellence

Benefits

  • Unlimited vacation
  • Educational and wellness reimbursements
  • $0 cost employee insurance plans
  • Company Stock Plan

Before applying for this position you need to submit your online resume. Click the button below to continue.

Tired of manual job applications?

JobCopilot auto-applies to thousands of RevOps and GTM roles on your behalf — so you can focus on interviews, not applications.

Applying for this role?

Tailor your resume to this exact role — hiring managers notice the difference.

Latest articles on the blog

RECRUITERS!

Reduce the risk of your recruitment process (applicant quality, long and inefficient process) by selecting from a relevant pool of candidates.

POST A NEW JOB NOW!