Senior Staff Project Lead, Customer Experience

Are you a proven project leader energized by the challenge of transforming legacy processes in the investment management space? Do you enjoy aligning cross-functional teams around ambitious goals and seeing complex enterprise software implementations through to a successful go-live? Are you an organized, strategic communicator who thrives at the intersection of customer engagement, operational excellence, and technical execution? If so, we invite you to be a part of our innovative team.

Requirements

• Lead end-to-end customer implementations of Ridgeline’s enterprise platform with confidence and accountability
• Define project scope, allocate resources, and develop execution plans that align with customer goals and Ridgeline’s standards
• Establish and maintain strong communication with customer stakeholders, ensuring alignment and transparency throughout the project lifecycle
• Identify, assess, and mitigate risks while fostering a problem-solving culture across cross-functional teams
• Manage project budgets and schedules with precision, balancing efficiency and adaptability
• Contribute to a collaborative team environment by leading with resilience, positivity, and a commitment to outcomes
• Build trusted relationships with both internal and external partners, influencing through clarity and integrity
• Take ownership of critical project tasks, stepping in hands-on when necessary to ensure delivery excellence

Benefits

• Unlimited vacation
• Educational and wellness reimbursements
• $0 cost employee insurance plans
• Company Stock Plan

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