We are seeking a dynamic and experienced Senior Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction.
Requirements
- Responsible for the overall relationship with assigned PBM clients
- Manage ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs
- Resolve client escalations when they occur, and ensure overall client satisfaction
- Maintain regular contact with clients, client representatives, and other internal members of the account team
- Serve as the initial point of contact for all day-to-day operational inquiries
- Lead and facilitate all client meetings, including quarterly and annual business reviews
- Partner with the Implementation Team during new client implementations
- Gather all client requirements for the annual open enrollment process
- Identify trends within issues and work with the operations team and vendor partners to take appropriate preventative measures
- Work with operations and vendor partners to ensure all requirements and deliverables are met and sent to the client timely and accurately
- Provide ongoing support to Rightway partners
- Maintain an understanding of industry trends and provide clients with insights and recommendations on how Rightway’s solutions work to address those trends
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
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