Renewals Customer Success Manager

This role involves serving as the direct support function to some of RingCentral's most valued and high-profile customers. As a critical piece of our land and expand efforts, you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc.

Maintain and grow monthly recurring revenue for RingCentral's most valued customers.

Project Management – quarterbacking internal and external initiatives.

Develop strong customer relationships and serve in the role of RingCentral trusted partner.

Ensure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium RingCentral customers.

Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth.

Drive, and lead the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships.

Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth.

Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate.