Senior Channel Sales Engineer

Role Overview

The Sales Engineer is expected to have industry knowledge in the areas of UC, CX / Contact Centre, AI, Language Models, Mobility and IMS Integration, and a comprehensive understanding of API Concepts. The Sales Engineer is accountable for driving technical trust, ensuring solution-fit, and enabling sales success by delivering clear, credible, and consultative engagements with both partners and customers throughout the customer lifecycle.

What You Will Do

The Sales Engineer will work alongside our Sales & Business Development teams to drive incremental revenue from our existing partners, and to collaborate in identifying new business partners and revenue streams in different regions and market segments. The Sales Engineer will engage in business-led conversations with customers and partners to articulate the benefits that the RingCentral EX/CX Portfolio of services will provide.

Why It Might Be a Fit

To succeed in this role, you must have experience in working in either a direct or a channel environment with pre-sales experience, and 5+ years of experience working with UC, CX, IMS Mobile Centric Solutions and/or technologies, products and solutions with vendors such as Broadsoft, Avaya, Zoom, Genesys, Cisco and Ericsson.

Requirements

• 5+ years of experience working with UC, CX, IMS Mobile Centric Solutions and/or technologies, products and solutions with vendors such as Broadsoft, Avaya, Zoom, Genesys, Cisco and Ericsson.
• 5+ years of experience serving in a SaaS (Software as a Service) environment, or equivalent, relevant experience.
• Working effectively and taking ownership on a remote basis.
• Taking ownership of opportunity-related actions.
• Coordinating across various groups and functional teams.
• Completing job responsibilities with minimal supervision.
• Applying solutions, technology and products to a business opportunity.
• Analyzing customer communications requirements for enterprise business markets.
• Maintaining competitive knowledge including solution, technology and product offerings.
• Fluent in English (both written and verbal).
• Excellent written and verbal communication skills.
• Excellent presentation and demonstration skills.
• Excellent analytical and problem-solving skills.
• Excellent interpersonal skills and negotiating skills.
• Understanding and communicating complex technical solutions and issues.
• VoIP, Mobile, or IMS Network Architectures (including experience with all VoIP network elements – Soft Switch, MGW, MGC, SBC, CPE, etc).
• Applying VoIP and data networking protocols including SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH, etc.
• Network Management, Operations, Security, Planning, Traffic Engineering and Implementation.

Benefits

• Healthcare reimbursement
• Group life insurance and group salary continuation
• Superannuation Fund
• Employee Stock Purchase Plan (ESPP)
• Supplemental Business Travel Medical
• Employee Assistance Program (EAP) with 24/7 counseling sessions
• On-demand digital 1:1 wellness coaching
• Mobile and internet reimbursement
• Leave entitlements, paid time-off, personal/carer’s leave, paid holidays