Strategic Customer Success Manager

We’re looking for a Facebook Ads professional who wants to move in their career and gain new experience while working with the biggest e-commerce clients in LATAM and US.

  • ๐Ÿ‘ซ Who are we looking for? A Facebook Ads professional who wants to move in their career and gain new experience while working with the biggest e-commerce clients in LATAM and US.
  • ๐ŸŒ Where? Fully Remote in Brazil
  • ๐Ÿ—“๏ธ When? On mutual agreement

About the role

  • The Brazil team has 4 CSMs who cover onboarding, auditing and supporting existing clients while the Sales team covers closing new deals
  • The team is very supportive, helpful, and collaborative and you would take care of our bigger e-commerce clients in LATAM and US
  • You can expect to help our clients with onboarding, strategies, audits, and creative ideas to perform well
  • The role has a big potential for growth, to help you learn more about digital and product marketing and management

Who we are looking for?

  • We expect you to have 3-5 years of experience in managing/overseeing and/or executing Facebook Ads
  • Native English communication skills is a must (you will be aiding the success of our clients in LATAM and North America)
  • You will be working remotely with us so we expect you already have the home office setup ready
  • Self-starter and can work independently and with a team

Why should you join us?

You would join the company in a very exciting time when it’s ready to scale up and bring you many opportunities to learn and grow. We are also ready to onboard our first clients in the US. The team is very supportive and loveable so you would also win a bunch of very good colleagues and maybe also close friends. And the company itself is well-known for its great people and professionals while supporting education and learning.

Work culture

  • ๐Ÿ™‹๐Ÿป We welcome new ideas โ€“ collaboration, discussion, and constructive debate are appreciated!
  • ๐Ÿค Great, friendly team and managers โ€“ one of the best things in our company.
  • ๐Ÿ“ˆ Autonomy โ€“ we trust each other and expect to be self-driven, proactive, and self-motivated.
  • ๐ŸŽฏ We love to celebrate our success and see our impact.
  • ๐Ÿ“˜ Growth – we support each other and also your development and education
  • ๐Ÿ’ก Open Culture โ€“ Questions? Feel free to ask!

Work benefits

  • ๐Ÿ‘ฉ๐Ÿปโ€๐Ÿซ Education budget for your development
  • ๐Ÿ’ธ Quarterly performance bonus (or commission)
  • ๐Ÿ  WFH Subsidy (โ‚ฌ150 once per quarter)
  • โš•๏ธ Health insurance
  • ๐Ÿ˜‹ Meal vouchers
  • ๐Ÿฅ‚ Company and team events (online & offline)

The hiring process

  1. Fill in the quiz
  2. Discovery call with the People team
  3. Discovery call with the CS Team
  4. Show your skills on the task
  5. Present the task to the team
  6. Get the offer

Who we are

ROI Hunter is Product Performance Management (PPM) Platform for e-commerce. We are a B2B SaaS scale-up, a Google Premier Partner, and a Meta Partner.

The ROI Hunter PPM Platform provides visibility into each productโ€™s performance across channels, and enables companies to derive actionable insights from the data, make business-critical decisions, and optimise their performance marketing efforts for profitability.

Founded in 2014 in Brno, Czech Republic, ROI Hunter now has 85+ Hunters in offices located in Sao Paulo, London, Prague, Brno, and Dubai, with a few of us also working remotely.

Do you like what youโ€™ve seen? Let’s chat over a video call or face-to-face and learn more about each other! Apply today!

  • This position has been filled

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