Associate Customer Success Manager

Remote Full TimeAustin, TX, United States (Remote)ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks – just to name a few!

At the heart of ROLLER is our team – which consists of 130+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky’s the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

About the Role

We are seeking an experienced RVP of Sales who will drive the business’s key revenue streams, including new customer acquisition and expansion of the existing customer base via a land and expand strategy. Reporting to the VP of Sales, you will lead a team of Account Executives and ultimately be measured on the ACV growth. As the RVP of Sales, you will manage our global Account Executives to penetrate your focused geographic territory to achieve revenue growth and market share.

What You’ll Do

  • Develop ROLLER’s Sales and Pipeline development strategies to ensure that we achieve our new customer acquisition and ACV targets.
  • Mentor, coach, and support the Account Executives optimizing the team to improve their ability to acquire new revenue and build pipeline.
  • Assist Account Executives where necessary to close opportunities, including; being involved in the sales process for new business and partnering with the Account Management organization to manage existing accounts to drive venue expansion.
  • Report on sales activity and forecast to senior sales management. Continually make and implement recommendations for optimization and ongoing growth.
  • Recruit, hire and train new team members on the ROLLER sales process.
  • Present new business growth opportunities, particularly analysis on new ‘verticals’ and geographies and the product or distribution-related investments required to unlock potential TAM.
  • Ability to scale sales organizations by designing effective business processes and partnering with technical resources to develop the supporting systems architecture.

About You

You bring deep expertise in building B2B SaaS sales strategies and are able to work collaboratively with the Sales Engineering, Services, and Marketing teams to execute new business sales targets.

  • You bring 5+ years of Sales Senior Leadership experience, ideally in a SaaS business, managing sales budgets, conceiving and executing effective and efficient sales processes & methodologies to maximize customer acquisition.
  • You are based in Austin, Texas.
  • You have been involved in scaling an organization from $20M to $100M+ in revenue and have previously developed highly effective and efficient sales teams.
  • You have experience growing the capabilities of your team.
  • A self-starter with a bias for action, attention to detail, and a track record of delivering impact in fast-paced environments.
  • You are a highly motivated & results-driven leader who can create urgency and drive velocity in our sales cycle.
  • You have a track record of being able to influence decision-making across all levels of a business without authority.
  • You have excellent written & verbal communication skills with an exceptional ability to build strong relationships with a wide variety of stakeholders.
  • Experience using tools like Gong, Calendly, Slack and GSuite.

Perks!

  • You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterraand G2
  • 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate).
  • Engage in our ‘Vibe Tribe’ – led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns… you name it. We’re willing to make it happen!
  • Team member Assistance Program to proactively support our team’s health and well-being – access to coaching, education modules, weekly webinars, and more.
  • 16 weeks paid Parental Leave for primary carers and four weeks paid Parental Leave for secondary carers.
  • 401(k) plan, as well as health insurance.
  • Highly flexible work environment with an All Access pass to WeWork, depending on your location.
  • Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
  • Individual learning & development budget plus genuine career growth opportunities as we expand!

What You Can Expect

  1. Initial call with our Talent Acquisition Manager
    You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
  2. Interview with our VP of Sales
    You will get to meet with our VP of Sales to learn more about the role & ROLLER whilst also talking through your experience in more detail
  3. Interview with our Chief Operating Officer (COO)
    You will get to meet with our COO to learn more about the role & ROLLER whilst also talking through your experience in more detail
  4. Loop Interviews
    This is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!

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