This Director role focuses on maximizing customer lifetime value and driving the long-term success of the Renewal and Customer Success operations. The role requires a strategic leader with operational expertise, advanced reporting skills, and a strong understanding of industry trends. The ideal candidate will collaborate with cross-functional teams, optimize processes, and build strong customer relationships.
Requirements
- 7+ years of experience in a senior role overseeing subscription renewal and customer success operations within the SaaS industry.
- Strong analytical skills and proficiency in data analysis.
- Proven experience in negotiation, contract management, and team leadership.
- Experience with CRM and customer success tools (Salesforce, CPQ, Clari etc) is preferred.
Benefits
- Bonus potential
- Equity
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