Delivery Commercial Operations is responsible for defining and leading the execution of policies, processes, and technology to optimize the end-to-end Lead to Order and Order to Revenue cycles. Within this team, the Sales Operations Lead owns designing and executing organizational effectiveness, sales planning & forecasting, tools & systems.

Key Responsibilities:

Drive operational excellence through streamlined planning processes, territory design, people & customer reporting.
Own, optimize, and administer sales processes and sales tool stack (Salesforce, Clari, Highspot, etc.).
Maintain and improve metrics and dashboards, drive tailored reporting to key stakeholders including Sales, Customer Success, Delivery, and Finance.
Partner across GTM teams in support of process standardization and readiness, and enable data driven decision making.
Improve forecast accuracy and support GTM leadership in the forecasting process.
Participate in annual planning including analyzing productivity, sales capacity modeling, and quota setting.
Support GTM leadership reviews through ad hoc and scheduled business reviews.
Lead and support cross functional projects centered on revenue growth and team efficiency.

Skill Requirements:

3-6 years of experience in Sales Operations, Strategy & Planning, or similar roles in SaaS businesses.
Strong understanding of sales processes, tools, forecasting, and metrics.
Ability to effectively consolidate data into an actionable narrative for stakeholders.
SQL, Salesforce, BI, and Excel experience required.
Demonstrated ability to build scalable and durable capabilities that support a growing sales organization.
Relationship builder, works well leading through influence in a matrixed organization.
Detail-oriented but able to see the big picture and prioritize.
Strong communication and presentation skills and comfortable interacting with all levels of management.

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