Job Role: Sales Operations Specialist

Location: Sydney, AU

Job Type: Contract (initially for 6 months with possibilities of extension)

Note: Mandarin or Japanese speaker is a plus

About the Role:

We are seeking an experienced and highly motivated individual to join our APAC Client’s Advertising team as a Sales Operations Specialist to support across the day-to-day management of paid campaigns on Client’s. This role will partner closely with the sales team (Client Partners and Partner Managers), supporting the resolution of customer issues relating to Billing, Invoicing and reconciliation of paid campaigns.

You’ll play a critical role in solving daily challenges, liaising with internal stakeholders, and be a friendly face to customers with outstanding communication and attention to detail at your core.

Your impact in role:

Partner with Sales, Finance, and Legal to structure deals that meet customer needs while adhering to Client’s policies and revenue recognition rules
Handle customer questions over email relating to billing & invoicing reconciliation (matching invoice numbers, matching billable amounts)
Provide manual billing for advertising merchants across self-serve and non-self serve platforms
Resolve invoicing queries
Track pending payments and provide proactive escalation issue identification to the sales team
Support proactive deal closure management, including credit limit increases and multi-market billing troubleshooting
General troubleshooting relating to internal End-of-Quarter (EOQ) reconciliation (delivered revenue) and external End-of-Financial-Year (EOFY) reconciliation
Create consistent reporting templates and best-practice frameworks for issue resolution
Collaborate cross-functionally with Sales, Finance and Operations teams to ensure compliant and coordinated delivery of issue resolution

The experience you’ll bring:

Proven experience in Deal Desk, Billing, Order-to-Cash, or related roles.
Excellent communication and interpersonal skills
Strong data analysis and reporting capabilities, with outstanding attention to detail
A track record of driving improvements across sales processes, organisational design, or financial reporting processes (ideally, familiarity with Salesforce)
Excellent stakeholder management and communication skills, with experience working across regional and functional teams
Comfort operating independently in ambiguous situations, with a proactive, solutions-oriented mindset

To apply for this job please visit au.linkedin.com.