Scaled Customer Success Manager (EMEA & APAC)

At Sana Commerce, we’re committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. We’re looking for a Scaled Customer Success Manager to join our EMEA & APAC Customer Success team.

Requirements

• 1–5 years of relevant commercial experience in SaaS or B2B software
• Experience owning commercial outcomes such as retention, upsell, pipeline generation, or customer growth
• Ability to connect customer goals and business outcomes to retention and growth opportunities

Benefits

• Up to 8 weeks ‘work from anywhere’ per year
• A hybrid working model – 3 days from the office, 2 days from home
• A culture rooted in collaboration, customer obsession, growth mindset, and bold impact