Scaled Customer Success Manager (EMEA & APAC)

We’re looking for a Scaled Customer Success Manager to join our EMEA & APAC Customer Success team. You will manage a portfolio of 100+ customers, helping them realize business outcomes from their B2B e-commerce investment.

Requirements

• 1–5 years of relevant commercial experience, ideally in SaaS or B2B software
• Experience owning commercial outcomes such as retention, upsell, pipeline generation, or customer growth
• Experience managing a larger portfolio of customers or leads, ideally in a scaled, low-touch, or high-volume environment
• Strong commercial mindset with the ability to turn signals into action
• Ability to connect customer goals and business outcomes to retention and growth opportunities
• Confidence working with customer data, health signals, segmentation, and workflow-based execution
• Strong written and verbal communication skills in English; Dutch, German, or French are a plus

Benefits

• Up to 6 weeks ‘work from anywhere’ per year
• A hybrid working model – 3 days from the office, 2 days from home
• A culture rooted in collaboration, customer obsession, growth mindset, and bold impact
• Be empowered: take ownership of your portfolio and drive measurable customer and commercial outcomes
• Make a real impact: your work will help define how Sana serves and grows its Scaled customer segment