Customer Experience Advisor | S1 | Retail Banking | Coventry Branch

Customer Experience Advisor position based in Coventry Branch, Santander, United Kingdom. The role involves delivering outstanding customer service, communicating with customers, and growing, adapting, and changing to accommodate business needs and priorities. The position requires a proven ability to deliver customer service, effective team working skills, and a flexible approach to work. The job offers a competitive salary, annual cash allowance, and a range of benefits, including pension contribution, healthcare benefits, and wellbeing support.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates
• Pension contribution of up to 12.5% of salary
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing support, including access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support
• Support for every life stage, including enhanced family leave, childcare options and tailored wellbeing support
• Time to give back through volunteering opportunities
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network