We are seeking a Senior Solution Customer Success Manager to guide our Supply Chain customers through their journey with our solutions. The role ensures customer satisfaction, retention, renewals, references, and upsells/cross-sells for Cloud products within the customer portfolio. The ideal candidate will have 7+ years of experience in sales, pre-sales, services, or solution/product management, with a focus on Supply Chain Management and customer engagement.
Requirements
- Defining the go-to-market and engagement strategy for their defined customer base
- Managing the renewal cycle across customers in her/his portfolio
- Establishing an adoption plan to improve customer satisfaction and adoption within their solution portfolio
- Responsible to increase consumption of solutions within the customer portfolio
Benefits
- Constant learning
- Skill growth
- Great benefits
- Wellbeing
- Flexible working models
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