We help the world run better. As a Solution Customer Success Manager, you will build deep executive relationships, maximize customer lifetime value, and accelerate value delivery. You will also identify new opportunities, mitigate churn, support sales, and drive renewals and expansions. You will work closely with SAP CSM leadership, account teams, industry teams, partners, and solution management organization.
Requirements
- Executive presence: Strong relationship-building skills.
- Business acumen: Deep knowledge of business models, strategies, and processes.
- Problem-solving: Proven ability to handle complex issues with customer executives.
- Cloud software expertise: Experience with cloud software solutions and delivery models.
- Domain expertise: Expert level Finance domain expertise.
- Risk mitigation: Ability to apply risk-mitigation strategies.
- SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions.
- Technical understanding: Some technical knowledge to address customer issues.
- Educational background: Bachelor’s degree or equivalent required.
- Software experience: Knowledge of SaaS, PaaS and IaaS processes.
- Project management: Strong program/project management and governance skills.
- Commercial skills: Good commercial/deal support skills.
- Communication skills: Excellent verbal and non-verbal communication skills.
Benefits
- Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
To apply for this job please visit jobs.sap.com.
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