Solution Customer Success Manager – Supply Chain Management (SCM)

As a Solution Customer Success Manager focused on Supply Chain Management, you will maximize customer lifetime value by delivering solution-area expertise to executive and line-of-business leaders. You will own end-to-end customer success from post-sale activation through steady-state adoption in a high-touch model, ensuring alignment between customer goals, contracted entitlements, and SAP capabilities.

Requirements

• 5+ years in Customer Success, Account Management, Consulting, or similar roles
• Strong executive presence and relationship-building skills
• Experience with value-based customer success, adoption-driven engagement, and renewal execution
• Knowledge of SAP SCM solutions or end-to-end supply-chain processes
• Technical understanding of assigned solution areas
• Bachelor’s degree (business, supply chain, or technology preferred)
• Willingness to travel

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance