Head of Customer Operations

We are looking for a strategic and hands-on Head of Customer Operations to define, lead and scale our Customer Support function.

Requirements

• Proven experience leading Customer Support at scale
• Strong leadership experience managing managers or Team Leads (leader of leaders)
• Strategic thinker with the ability to translate vision into execution
• Deep understanding of Customer Support operations, including processes, KPIs and tooling
• Experience driving automation and AI initiatives in support environments
• Strong analytical mindset with the ability to identify inefficiencies and make data-driven decisions
• Excellent communication and stakeholder management skills across functions
• Comfortable making trade-offs between cost, quality, speed, and customer experience
• Prior experience in the crypto industry is a plus

Benefits

• Flexible working hours
• Option to receive part of your compensation in bitcoin
• Budget for professional growth
• Friendly, open culture with regular company events and get-togethers
• Renovated offices with a gym, football table, billiards, PlayStation, and 3D printer
• MultiSport card
• Company mobile tariff
• Free parking