Customer Success Manager

Job Title

As a Customer Success Manager, you’ll play a crucial role in building programs and content that support and nurture thousands of COMPLY customers. A Scale CSM will be instrumental in creating a best-in-class customer experience that evolves with both the business and the customer.

These customers represent not only a major percentage of revenue, but also a great potential for growth. Scale CSM’s manage a higher volume of customers using a team-based approach and leveraging data-driven programs to support customers with timely and relevant resources throughout their journey.

The Scale CSM role is a perfect role for someone who has an exceptional drive to execute and iterate on programs, loves helping customers, has an analytical mindset, and is a strong writer.

You’ll own digital customer engagement strategies and build the programs and processes that automate the customer journey of our customers. You’ll leverage tools and technology to deliver email campaigns, in-app assistance, custom training webinars, and other forms of new content to target specific customer groups with automated outreach.

A Scale CSM will thrive using analytics to prioritize in an ambiguous environment. This is a great opportunity to gain experience in a fast-paced software company that provides tools and services to compliance teams at financial institutions around the world.