Customer Success Lead

We are looking for a Customer Success Lead to serve as the primary interface between our clients and internal delivery team, responsible for leading status calls, communicating project updates, and ensuring alignment between customer needs and development efforts.

Requirements

• Lead status calls, deliver project updates, and build strong client relationships through clear, consistent communication
• Support scrum ceremonies, keep tasks and timelines on track, manage requirements and scope documentation
• Develop a working understanding of the SCALR Sight platform and confidently communicate its capabilities, use cases, and differentiators to customers and prospects
• Help create customer-facing materials, presentations, and messaging that support both customer success and business development
• Identify opportunities to formalize repeatable workflows around delivery, communication, and handoffs

Benefits

• Generous medical, dental, and vision benefits at different price points
• Company-paid disability and life insurance
• Company 401(k) plan, including annual 3% safe harbor contribution
• Free patient advocacy service that helps find care providers and resolve insurance queries
• Free on-site wellness programming covering both emotional and physical wellness
• Generous parental leave, sick leave, and vacation policies
• Option to work remotely or with a flexible schedule when needed
• Company-paid cellphone with discounted accessories
• Mental health support through Betterhelp
• Corps Training Program
• Robust internal training program, plus company-paid external training