Field Marketing Manager

SendBird is looking for a Field Marketing Manager to lead and execute Sendbird’s events strategy for both physical and digital events in the Americas. Events are a critical component for how SendBird engages with customers and partners within our industry. The Field Marketing Manager position will be responsible for managing the execution of all events for SendBird and creating the measurement plan to demonstrate the impact to the business. As a core member of the Growth team, this role will have a great deal of autonomy to develop a framework for repeatable execution of revenue-driving events.

What you will do:

• Manage our trade show and field event presence in the Americas
• Manage event logistics such as defining event goals, promotional strategy, site identification, contract negotiation, and on-day support.
• Develop and execute an engagement plan for each event including reviewing attendee lists, working with other marketing members and sales team to develop outreach content, owning booth design,  and identifying opportunities for SendBird to amplify it’s presence
• Responsible for developing and tracking key performance indicators for events, such as the number of attendees, leads generated via events, and the number of new customers / revenue generated as a result of events.
• Travel required (COVID-permitting) ~20% of the time

Who you are:

• Go-Getter. Motivated to learn and grow with a fast-growing company. Ability to multitask programs and projects in a fast-paced environment with short timeframes. Competing priorities and ambiguity do not slow you down.
• Problem Solver. You anticipate problems, know when to escalate, understand what tradeoffs should be made, and balance the needs of the business with delivering an experience that is valuable to the attendees.
• Customer Obsessed. You think of an event as a product and obsess over how to add value to attendees before, during, and after the experience.
• You eat details for breakfast. No detail is too small or inconsequential for you to consider. You give new meaning to the term “detail oriented” with the ability to think on your feet to discover creative solutions.

 What you bring to the table:

• 3+ years of experience in B2B marketing, event/webinar management, or experiential marketing.  B2B/SaaS experience preferred.
• Systems. Experience with MarTech systems such as Marketo, Salesloft, Salesforce, etc required
• Relentlessly High Standards. Strong project management skills and ability to manage a timeline with many moving parts and stakeholders.
• Strong interpersonal and communication skills with a focus on relationship-building
• Deadline-driven mindset with ability to manage multiple projects on your own

Our US benefits include (but are not limited to):

• 20 days PTO, 12 paid US company holidays, 5 sick days, 2 volunteer days, plus a rest/rejuvenation and birthday day off
• Company subsidized medical, dental, vision insurance
• 401k
• Flexible spending accounts
• Parental leave
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages

Vaccination Policy:

We take our obligation to safeguard the health of our employees and their families; our customers and visitors; and the community at large from COVID-19 very seriously.  Effective January 1, 2022 we will offer access to our office spaces, any in-person meetings (customer or internal), Sendbird events, and any travel on behalf of Sendbird to our vaccinated and boostered employees only.  Accommodations will be granted unless they:

• cause the Company any undue hardship,
• pose a direct threat to the health and safety of others,
• prevent an employee from performing the essential functions of their job.

Finally, there is no such thing as a perfect candidate. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird:

Founded in 2015, Sendbird is the leading user engagement platform trusted by modern digital apps like DoorDash, Reddit, Yahoo, and Match Group and Global 500 companies such as UnitedHealth, DHL, LG, and Virgin Mobile. We allow any app or website to quickly and easily embed rich, real-time chat, voice, and video experiences to create connections with users and between users. This could be connecting drivers and consumers in a timely fashion to reduce cancellations for a delivery app, helping buyers get their questions answered from sellers to increase transactions in a digital marketplace, or increasing engagement between users in an online community. The platform has over 230M MAUs from over 50 countries operating in industries ranging from marketplaces, ride-sharing, and online communities to gaming, live video streaming, and healthcare.

Sendbird is rapidly growing unicorn start-up headquartered in San Mateo, CA with additional offices in; New York, Seoul, London, Seoul, Singapore, and Bengaluru and has raised over $220M with a $1 Billion+ valuation from leading investors, including: ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.

Finally, there is no such thing as a perfect candidate. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.