Senior Account Manager role responsible for managing and growing relationships with key BlackSky government customer accounts and communicating the business and mission value of BlackSky’s imagery and analytics products.
Requirements
- Manage customer relationships for key international government customers.
- Own and grow a portfolio of strategic government accounts, serving as the primary point of contact for customer leadership, program managers, and mission users.
- Act as the voice of the customer inside BlackSky by bringing customer feedback, needs, and risks to internal teams to influence priorities and deliveries.
- Coordinate with internal teams to ensure that BlackSky is meeting customer commitments, milestones and requirements.
- Build and maintain strong relationships with customers, understand their goals and articulate how BlackSky can help them meet those goals.
- Understand and communicate how BlackSky’s geospatial products and services drive customer value and goals.
- Drive customer satisfaction, renewals, and long-term retention across assigned accounts.
- Meet revenue objectives, drive overall strategic direction and expand relationships within each account.
- Identify and engage key stakeholders within each account, including technical, operational, and leadership decision-makers.
- Proactively identify and resolve issues that could impact customer satisfaction, delivery, or renewal outcomes.
- Other job-related duties as assigned.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
To apply for this job please visit boards.greenhouse.io.
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