Senior Manager, Customer Experience Technology

Join Navan’s Business Technology team as the Senior Manager of Contact Center Platforms, leading a technical team and developing cutting-edge technologies for customer engagement and revenue growth.

Requirements

• 7+ years of experience in Business Technology or IT
• At least 3+ years in a leadership/management capacity specifically focused on contact center tech
• Deep expertise in modern contact center suites (e.g., AWS Connect, Genesys Cloud, or Five9)
• Strong understanding of IVR logic, complex routing, Workforce Management (WFM), and Quality Management (QM) tools
• Proficiency in Agile and DevOps workflows
• Ability to leverage tools like Tableau, Looker, or Snowflake to track platform performance and ROI

Benefits

• Fast-paced environment with opportunities for growth and development
• Collaborative team with a passion for modernizing CX stacks