Senior Manager, Customer Experience Technology

Join Navan’s Business Technology team as the Senior Manager of Contact Center Platforms. In this role, you will lead a technical team and develop cutting-edge technologies that enhance customer experience.

Requirements

• 7+ years of experience in Business Technology or IT
• At least 3+ years in a leadership/management capacity specifically focused on contact center tech
• Deep expertise in modern contact center suites (e.g., AWS Connect, Genesys Cloud, or Five9)
• Strong understanding of IVR logic, complex routing, Workforce Management (WFM), and Quality Management (QM) tools
• Proficiency in Agile and DevOps workflows

Benefits

• Paid Time Off
• 401k Matching