The Senior Strategic Partner Manager role involves leading the relationship with merchant partners, upselling incremental services, and improving merchant operations. The role is hybrid, with time split between working in-office, traveling to merchants, and working from home. The ideal candidate has 3+ years of experience in a post-sales or Account Manager role, with a strong bias for action and an ability to operate as an owner for their book of business.
Requirements
- 3+ years of experience in a post-sales or Account Manager role or related experience
- Empathy with customer needs and ability to adapt to meet their unique goals
- Thoughtful, merchant-first thinker with data-driven recommendations and Quarterly Business Reviews (QBRs)
- Strong bias for action and ability to operate as an owner for their book of business
- Knowledge of Google Suite, including Google Spreadsheets and Google Sheets
- Ability to navigate sales tools with ease, including Salesforce, Outreach, and Sales Navigator
- Spanish speaking is a plus
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave in compliance with applicable laws
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
To apply for this job please visit job-boards.greenhouse.io.
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