We are looking for a seasoned Customer Success Operations leader to build and run the operational engine behind our rapidly scaling CS organization. In this role, you will own the systems, processes, and programs that enable our CS team to deliver exceptional outcomes for 500+ new customers this year across all segments.
Requirements
- 7+ years in CS Operations, Revenue Operations, or a related operational leadership role within a B2B SaaS environment.
- 3+ years directly managing a CS Ops team with a demonstrated track record of building and leading high-performing, high-output teams that operate at speed and scale.
- Proven experience scaling CS operations to support rapid customer growth (500+ accounts or more).
- Deep expertise with CS systems and tooling.
- Strong analytical skills with the ability to translate data into actionable insights and executive-ready narratives.
- Experience designing and implementing operational cadences, playbooks, and automation at scale.
- Excellent cross-functional collaboration skills with a track record of partnering effectively with Sales, Product, and Marketing.
Benefits
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
- Health plans, including flexible spending accounts
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