Manager, Go-to-Market Strategic Planning

Company Description

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Job Description

The Global Strategic Planning and Analytics organization is on a journey of growth as ServiceNow scales to $30B+. We’re hiring a GTM Strategic Planning Manager who will play a pivotal role in working across the broader GTM organization, focused on facilitating an integrated planning process and ensuring the successful implementation of Strategic Priorities.

We are looking for someone who is a structured analytical thinker, strategic problem solver, and team-first collaborator. The ideal candidate is a self-starter who thrives in fast-paced, results-driven environments and is comfortable leading initiatives across multiple teams and levels of the organization.

Key Responsibilities

• Establish strong relationships with strategy, planning, and programs teams across the organization to co-develop strategies and assist with the implementation of execution plans.
• Demonstrate proven program management experience standing up and running integrated, cross-functional program plans in complex environments, including defining workstream ownership, sequencing dependencies, establishing OKR frameworks, and driving execution cadence across multiple teams and stakeholders.
• Translate analyses into tangible guidance and expectations to be incorporated into the organization’s annual operating plan (AOP) and new year readiness processes.
• Lead the GTM organization and extended teams to align with guidance throughout the planning process, diving into details with respective teams to ensure effectiveness. Partnerships include GTM Operations, Field Sales, Global Industries Partners and Solutions, and Customer Excellence.
• Prepare executive-level communications and presentations to outline findings, make recommendations, and influence decisions through compelling storytelling.
• Partner across the planning organization to automate planning delivery through people, process, and tools.
• Support the VP of Strategic Planning in designing, implementing, and measuring the success of organizational programs and priorities.

Qualifications

• 10+ years of progressive experience in a SaaS company GTM Strategy and Planning function, top consulting firm, or strategic field role, with demonstrated success driving growth at scale with a focus on topline and customer value realization.
• A combination of consulting and operating experience, owning initiatives from concept to implementation in a complex global environment. Ability to think strategically, understanding the big picture while connecting the dots with operational priorities.
• Excellent qualitative and quantitative analysis and modeling skillset with intellectual curiosity to unlock deep insights that drive value.
• Excellent problem-solving skills, including the ability to identify and define problems, make connections across diverse topics, assess, and synthesize into clear findings and recommendations with associated plans.
• Ability to manage diverse stakeholders, collaborate, and influence at all levels of the organization with both empathy and conviction.
• Communicate across a wide array of teams, geographies, cultures, and mediums (written, verbal, presentation). Superior presentation skills creating for clarity and simplicity.
• Experience leveraging AI tools such as Claude by Anthropic to accelerate strategic planning workflows, automate deliverable creation, and enhance team productivity is a strong plus.
• This is a global role, requiring familiarity with differences across geographies, market maturity, and cultures. Must be able to connect across time zones with stakeholders.
• Minimal travel required (approximately 10% or less).