Senior Sales Operations Analyst

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Responsibilities

• Aligned to specific customer accounts, the Sales Operations Specialist will support the opportunity, quoting, contracting, and forecasting process
• Point of contact for managing customer & field support issues for new commercial models
• Monitors customer entitlement and usage data regularly to identify any discrepancies or potential overages
• Work with IT, pricing operations, and compliance to identify & fix any entitlement or usage data issues
• Send monthly entitlement and usage reports to customer and account executives
• Analyze and review current customer licensing, products and usage and identify new revenue opportunities
• Support customer renewals in migrating to new commercial models
• Work closely with compliance on existing subscription usage data and to onboard customers
• Ensure Quotes and Order Forms for accuracy and completeness.
• Ensure all Orders are approved within pricing and discount policies.
• Interface to Deals Desk, Finance, Legal, and Use verification as needed (i.e. revenue recognition & special T&Cs)
• Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
• Support sales organization’s requirement for Customer licensing compliance

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 4+ years of proven experience of Sales Operations in a software sales organization
• Organized, with excellent attention to detail and the ability to work in a fast-paced environment
• Proficient in PPT, Word, and Excel
• Experience with a CRM system
• Has been in a role supporting Sales Reps and Sales Territories
• Strong listening, analytic and organizational skills
• Ability to prioritize to meet business needs
• Effective communicator, both written and verbal
• Team Player with positive attitude ready to work in a fast-paced environment
• Results Driven