As a Customer Success Manager, you will play a crucial role in ensuring customer success and satisfaction by building strong relationships, understanding customer needs, and empowering them to set big goals with ServiceTitan.
Requirements
- Account Ownership
- Relationship Management
- Drive Value and ROI
- Reactive Engagement
- Proactive Engagement
- Data Analysis
- Mitigate Escalations and Churn Risk
- Facilitate Resolutions
- Provide Product Training
- Create Promoters
- Project Management
- Gross Revenue Retention
- Feedback Collection
- Customer Loyalty
Benefits
- Flextime
- Recognition
- Support for Autonomous Work
- Holistic Health and Wellness Benefits
- Support for Titans at all Stages of Life
- Parental Leave
- Adoption Reimbursement
- Employee Assistance Program
- RSP Match
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