Technical Implementation Manager

Seso is the first end-to-end recruiting and workforce management platform for the agriculture industry. Our mission is to provide agricultural workers with meaningful, safe employment opportunities; provide security for the most critical aspects of America’s food production system; and reduce admin costs to employers through software. We are addressing American farmers’ biggest pain point – access to qualified labor – through a software-enabled labor solution that automates the H-2A visa, an uncapped visa for seasonal farmworkers.  Seso has raised over $30m in capital from Tier I investors including Index, Founders Fund, NfX, and more. You can read about Seso’s $25m Series A here.

Today, Seso enables farms to digitally track applicants and onboard workers, streamlines the H-2A application process, ensures workers arrive at the farm on-time, and simplifies compliance. Long term, the Company is creating a comprehensive HR platform that helps agribusiness seamlessly integrate their efforts across recruitment, onboarding, payroll, and insurance while providing workers access to financial services for the first time. Similar to how Salesforce has tied together business systems around a common customer identity, Seso is solidifying all of a farm’s worker-facing systems around a common employee identity, making it the centerpiece of a unified schema that spans a farm’s back-office.

About the Role

Seso’s mission is all about helping everyone thrive. Not only are we helping our farms get the labor that they need to survive and thrive in the modern world, but also helping farmworkers come here legally with H-2A Visas and support their families with dignity.

We’re looking for an implementation manager who wants to scale their career with Seso and have a pivotal role in shaping how the Seso’s software evolves. As the first dedicated implementation manager, you will work closely with our customers and internal teams to help set up our customers for long-term success with Seso products. As an early hire, you will have unparalleled opportunity for ownership and growth within the company.

Responsibilities

• Own the technical relationship during the implementation, collaborating with the customer and internal stakeholders to understand business goals and define an implementation strategy.
• Serve as onsite and remote expert for implementation and optimization of Seso products so that not only does their first experience with a Seso product run smoothly but that the customer has the knowledge to run future tasks independently
• You’ll work with customers to make sure their implementation is successful and optimized.
• Perform detailed audits of historical data, company level data and employee level data to ensure accuracy and credibility throughout the Implementation
• Manage client expectations – Serve as client advocate within Seso to resolve any concerns that may detract from an optimal client experience
• You will be coordinating across all departments internally and externally including Product, Engineering, Design, Operations, Partnerships, Finance, and Legal
• You will work very closely with leadership to identify and anticipate the risk, opportunities, and key gaps to make our partners successful
• Write the playbooks for systems and processes to scale future partners

Skillsets

• 2+ years experience in implementation management in a fast-paced environment
• Experience working at startups where you’ve build playbooks from scratch and scaled systems & processes
• Strong project management skills (organized, flexible, and can juggle multiple projects/priorities in a very fast-paced environment)
• Ability to communicate at all levels of an org — internally and externally – executive to individual engineer
• Strong interpersonal skills with the ability to build relationships and influence decision making
• Customer empathy is a must
• Problem solver with strong product sense — able to prioritize customer needs, dig into pain points, problem solve with customers, and clearly communicate product needs to product and engineering teams
• You have a demonstrable interest in agriculture and improving the lives of farmers and farmworkers
• You can speak Spanish (bonus)

Benefits

• Talented and fun teammates who don’t take themselves too seriously
• Competitive Salary and meaningful equity
• Excellent medical, dental & vision insurance plans
• Flexible work schedule and unlimited vacation
• Budget and support for personal development
• Last week of the year off for company wide winter break
• Company sponsored team events

Diversity is more than a commitment at Seso, it is the foundation of what we do. We pride ourselves on building the premier platform that serves agribusiness and improves the lives of agricultural workers. We believe in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin and all the other fascinating characteristics that make us all feel welcome.