Customer Experience Data Analytics Specialist

Hybrid Full TimeCoventry, England, United KingdomSevern Trent

We’re seeking a Senior Insight Analyst to help us understand our customers better and shape the way we serve them. In this pivotal role, you’ll use your analytical expertise to interrogate complex data and uncover insights that drive smarter decisions in critical areas of customer performance.

Requirements

  • Substantial experience working within complex data environments
  • Strong analytical problem-solving skills
  • Ability to translate data into meaningful, actionable insight
  • Confidence working with DAX, Power Query or similar data extraction tools
  • Highly proficient in Power BI and other visualisation methods
  • Advanced knowledge of Microsoft Excel, including VBA
  • Strong PowerPoint skills
  • Ability to influence senior stakeholders and communicate complex information with confidence

Benefits

  • 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  • Annual bonus scheme (of up to £2,225, which is subject to eligibility)
  • Family-friendly policies (including a year off fully paid maternity and adoption leave)
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
  • Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
  • Dedicated training and development with our Academy
  • Electric vehicle scheme and retail offers
  • Two paid volunteering days per year

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To apply for this job please visit www.careers.severntrent.com.


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