Marketing Operations Manager

Remote Full TimeMorgan Hill, CA, United States (Remote)Shopmonkey

Marketing Operations is the foundation of our marketing strategy. The Marketing Operations Manager will drive initiatives, standardize processes and manage the marketing tech stack and systems required to generate engagement and quality pipeline. They will use and build HubSpot to its fullest potential, employing any and all features available to load the top of the funnel. They will be revenue-minded and directly contribute to the continued growth of Shopmonkey and the Revenue Operations organization, and will work in close collaboration with Marketing to ensure the Marketing Team’s alignment with business needs. This role will report directly to the Senior Manager of Revenue Operations.

As a Marketing Operations Manager, you will:

  • Serve as the primary liaison between the Marketing and Revenue Orgs, acting as the single point of contact to consolidate and prioritize all requests originating from the Marketing department
  • Oversee the accurate capture and seamless flow of data within MarTech platforms, guaranteeing data integrity and optimizing data-driven decision-making processes
  • Own the execution of key cross functional funnel initiatives – design solutions, manage timelines, define strategy and partner on implementation and documentation
  • Collaborate with the broader marketing team to track and test the effectiveness of programs across various channels; inclusive of UTM creation, a/b testing, and campaign management
  • Engage with diverse stakeholders including Marketing, IT, Sales, as we evaluate new technologies and tools that could help scale and streamline the team’s efforts
  • Partner with internal teams to fulfill automation/list requests; ranging from single emails, multi-step nurture campaigns, webinars, pre/post event programs
  • Execute multi-channel campaigns across digital (website, social media, email marketing), print (brochures, flyers), and event platforms

To be successful in this role, you’ll need:

  • 4+ years of experience in marketing operations, demand generation and/or campaign management
  • 2+ years experience providing support for marketing tools: Hubspot, Pardot, Marketo, Cvent or similar tools
  • 3+ years of experience with ABM platforms, SFDC, HubSpot
  • 1-2 years of experience in a B2B or SaaS business
  • Experience with multi-channel attribution and ABM (Bizible and 6sense)
  • Experience working with demand generation, revenue attribution, lead scoring, and customer lifecycle
  • Understanding of Google Analytics, Google Tag Manager and technical website attributes
  • Exceptional attention to detail and organizational skills
  • Resourcefulness and willingness to learn: you’ll figure out what needs to be done and find ways to make it happen
  • Innovative and creative in the form of continuous improvement to internal processes.

In the United States the range is typically a salary of $120,000 to $130,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.

Why Shopmonkey?

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees. Other benefits vary upon location outside the United States, and employment status):

🏡 Fully Remote Work!

  • $1,000 to set up your home office
  • $20 phone/internet monthly reimbursements
  • Virtual activities and in-person meet-ups
  • Laptop and super rad swag provided
  • Unique opportunity: This is the best form of hybrid! All teams get to travel and meet up for collaboration at least once/year. Shopmonkey also hosts an annual company-wide get together we call Rally

💪🏼 Health & Wellness

  • Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
  • Short term and long term disability
  • Employee assistance program
  • Generous parental leave
  • 401(k) available upon hire

✈️ Time Off

  • 11 paid holidays
  • Flexible time off – take the time off you need!

🥰 Giving Back

  • Matching donations for approved charitable organizations
  • Group volunteer efforts

🌟 Personal & Professional Development

  • Weekly internal product & company training sessions
  • Monthly events & education activities focused on DEIB, personal and/or professional development
  • Individual career progression plans and leadership/management training

Check out our founder’s storylife page, or hear from real employees about what it’s like to work at Shopmonkey.

Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.

About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the global car repair market, estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.

In 2022, Shopmonkey was named #4 on Forbes’ annual ranking of America’s Best Startup Employers list (and #1 in Business Products & Software Services).

Shopmonkey was once again named as one of America’s Best Startup Employers by Forbes in 2023 and 2024.

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at [email protected].

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