Technical Account Manager

Role Overview

The Technical Account Manager is a technical diagnostician who operates at the edge of the customer’s environment, embedded with the customer rather than sitting back in engineering. They serve as the named, persistent technical partner for Sift’s strategic and premium accounts, working in close lockstep with Customer Success. The TAM connects across Customer Success, Support, Customer Engineering, Trust & Safety Advisory (TASA), Managed Operations, and Product/Engineering to keep every account’s technical health ahead of the next escalation.

What You Will Do

The Technical Account Manager will serve as the named, persistent technical partner for a portfolio of strategic and premium accounts in close alignment with the CSM. They will build and maintain a technical success plan for each account, translating technical diagnostics into clear business value stories and executive roadmaps. They will diagnose and guide customers on ongoing best practices for workflow design, labeling strategy, and configuration hygiene.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in a technical, customer-facing role, with prior experience in fraud or payments. They will have strong pattern recognition skills, working SQL and data analysis skills, and the ability to translate technical detail into business impact for both hands-on engineers and non-technical stakeholders.

Requirements

• 5+ years in a technical, customer-facing role
• Prior experience in fraud or payments
• Strong pattern recognition skills
• Working SQL and data analysis skills
• Ability to translate technical detail into business impact

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) match
• Paid time off
• Flexible work arrangements
• Professional development opportunities

Tagged as: Data Analysis, SQL