Customer Onboarding Specialist (EMEA)

At SiteMinder, we’re looking for a Customer Onboarding Specialist (EMEA) to guide new customers through their journey with us, providing comprehensive onboarding and training sessions via video. We value diversity, inclusivity, and teamwork, and offer a range of benefits and perks.

Requirements

• Take ownership of customer onboarding from start to finish
• Understand customer requirements and prepare the right setup for a smooth implementation
• Deliver engaging product training sessions via video or phone
• Proactively identify potential issues or delays and take action to resolve them
• Manage multiple customers at different stages of onboarding, keeping everything organized and on schedule
• Set clear expectations with customers and follow through on commitments
• Work closely with teammates to ensure shared goals and service levels are achieved
• Look for ways to improve processes and enhance the customer experience

Benefits

• Equity packages
• Hybrid working model
• Mental health and well-being initiatives
• Generous parental leave policy
• Paid birthday, study, and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERGs)
• Investment in your personal growth with training for advancement