Customer Onboarding Specialist – English & Vietnamese

SiteMinder is looking for a Customer Onboarding Specialist to ensure successful product implementation and customer satisfaction for hotel clients across APAC, primarily Vietnamese-speaking clients.

Requirements

• Qualify customer requirements
• Deliver customer training/consulting on SiteMinder product
• Communicate support procedures to customers
• Take ownership of customer problems
• Drive customer projects forward

Benefits

• Hybrid working model
• Mental health and well-being initiatives
• Generous parental leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG)
• Investment in personal growth